Privacy Policy - synth acadyds

Our Commitment to Privacy

synth acadyds is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect information you provide when using our website and educational services.

We operate in compliance with Singapore's Personal Data Protection Act (PDPA) and international data protection standards. This policy applies to all individuals who visit our website, inquire about programmes, or participate in our training.

For privacy-related questions or concerns, please contact us at [email protected]

Information We Collect

Contact Information

When you inquire about programmes or register for training, we collect your name, email address, phone number, and organization details. This information enables us to respond to inquiries, process registrations, and communicate about programmes.

Usage Data

We automatically collect information about how you interact with our website, including IP address, browser type, device information, pages visited, time spent on pages, and referring websites. This helps us improve user experience and website functionality.

Communication Data

Messages sent through contact forms, emails, and other communication channels are retained to provide support, answer questions, and maintain service quality. We may reference previous communications to provide contextual assistance.

Programme Participation Data

For enrolled participants, we collect information about programme completion, project submissions, assessment results, and attendance records. This data supports learning outcomes, credential verification, and programme improvement.

Cookie and Tracking Data

We use cookies and similar technologies to enhance website functionality and analyze usage patterns. See our Cookie Policy for detailed information about cookie usage and management options.

How We Use Your Information

Service Delivery: Process programme registrations, provide educational content, support learning activities, and issue completion documentation.
Communication: Respond to inquiries, send programme updates, share educational resources, and provide administrative notifications about your participation.
Programme Improvement: Analyze participation data, gather feedback, assess learning outcomes, and enhance curriculum quality based on participant experiences.
Marketing Communications: Send information about relevant programmes, educational resources, and industry insights. You can opt out of marketing communications at any time.
Website Optimization: Improve website functionality, enhance user experience, identify technical issues, and optimize content based on visitor behavior.
Legal Compliance: Meet regulatory requirements, respond to legal requests, protect our rights, and ensure security of our services.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent

When you provide contact information through forms, subscribe to communications, or accept cookies, you consent to data processing for specified purposes. You can withdraw consent at any time.

Contract Performance

Processing participant data is necessary to deliver educational services you have enrolled in, including content access, assessment, and credential issuance.

Legitimate Interests

We process certain data based on legitimate business interests, including website analytics, service improvement, and fraud prevention, while ensuring appropriate protections for your privacy.

Legal Obligations

We retain certain records to comply with tax laws, regulatory requirements, and legal obligations applicable to educational institutions in Singapore.

Data Sharing and Third Parties

We do not sell your personal data. We share information only with trusted service providers and in specific circumstances:

Service Providers: Cloud hosting providers, email services, payment processors, and analytics platforms that help us deliver and improve our services. These providers are contractually obligated to protect your data.
Professional Advisors: Legal counsel, auditors, and consultants bound by confidentiality obligations when necessary for business operations.
Legal Requirements: Government authorities or legal parties when required by law, court order, or to protect rights and safety.
Business Transfers: In the event of merger, acquisition, or asset sale, your data may be transferred to the involved parties under equivalent privacy protections.

We ensure all third parties maintain appropriate data protection standards and use your information only for specified purposes.

Data Security Measures

We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

Encryption: Data transmission occurs over secure, encrypted connections (HTTPS). Sensitive data is encrypted at rest.
Access Controls: Strict limitations on employee access to personal data based on role requirements and need-to-know basis.
Security Monitoring: Regular system monitoring, vulnerability assessments, and security audits to identify and address potential threats.
Incident Response: Procedures for detecting, responding to, and notifying affected parties of data breaches within required timeframes.
Staff Training: Regular privacy and security training for all team members handling personal data.

While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

Data Retention

We retain personal data only as long as necessary for specified purposes or as required by law:

Contact Inquiries: 3 years

Information from programme inquiries retained to support potential future enrollment and improve service quality.

Programme Participation Records: 5 years

Enrollment data, completion records, and credentials maintained to verify participation and support credential validation requests.

Financial Records: 7 years

Payment and billing information retained to meet tax and accounting regulatory requirements.

Marketing Communications: Until consent withdrawn

Contact information for marketing purposes retained until you opt out or request deletion.

After retention periods expire, we securely delete or anonymize personal data. You may request earlier deletion subject to legal obligations.

Your Privacy Rights

Under Singapore's PDPA and applicable data protection laws, you have the following rights:

Right to Access: Request confirmation of what personal data we hold about you and receive a copy of that information.
Right to Rectification: Request correction of inaccurate or incomplete personal data we maintain.
Right to Erasure: Request deletion of your personal data when it is no longer necessary or when you withdraw consent, subject to legal retention requirements.
Right to Data Portability: Receive your personal data in a structured, machine-readable format and transmit it to another organization.
Right to Object: Object to processing of your personal data for marketing purposes or based on legitimate interests.
Right to Withdraw Consent: Withdraw previously given consent for data processing at any time, without affecting prior processing.

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

Privacy Questions and Complaints

If you have questions about this privacy policy or concerns about how we handle your personal data, please contact us:

Email: [email protected]

Phone: +65 6753 8924

Address: 10 Anson Road, International Plaza, Singapore 079903

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.